Pharmacy
We fill new prescriptions and refills for TRICARE-covered medications for soldiers and their dependents, GS civilians/spouses, U.S. contractors, veterans/spouses, and DODEA employees/spouses.
Learn more about
eligibility for TRICARE pharmacy benefits.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- Activate the prescription(s) by contacting the pharmacy
Civilian Providers
You can hand-carry a written prescription to our pharmacy from a local national provider.
- Prescriptions must meet U.S. standards
- Should be in English or directions written in the numeric form ( ie, 1-0-1, etc)
- Must follow the TRICARE formulary and its requirements
How to fill a German Prescription
Activating New Prescription or Prescription Renewals
There are multiple ways to activate your prescription.
Option 1: In Person
Go to the Ansbach Clinic in Urlas Kaserne. Then check in at the kiosk.
Option 2: Call the Clinic
Phone number: 06371-9464-3601 or DSN 590-3601 and asked to be transferred to the pharmacy
Requesting Prescription Refills
Please take note of the number of refills and the prescription expiration which can be located on the label below the prescription number
Processing time varies based on pharmacy staffing and resources. We ask that you request 48 hours in advance as we prioritize patients that are seen in the clinic that same day.
We have
three ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
Call our pharmacy refill line at 06371-596-4992 or DSN: 590-5227. Then, follow the prompts to select where you want to pick up your refills.
Option 3: In Person
Take a ticket from the clinic kiosk and wait for your number to be called
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
Main Pharmacy
Opening hours are Monday-Friday 8 a.m. to 12 p.m. and 1-4 p.m. (closed 1 hour for lunch)
Closed: All Federal Holidays and the afternoon of every
THIRD THURSDAY of each month for training
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Take the medications to the MTF pharmacy for proper disposal OR
- In Ansbach, medications can be disposed of in household waste or at recycling centers
- DO NOT FLUSH medications into the local national water system via toilet or sink
- For more information, please check locally recommended disposal methods at: arzneimittelentsorgung.de
Emergency Contraception
Your pharmacy team supports the provision of Emergency Contraception (EC) for patients who have an urgent need for this type of medication. We offer Plan B (One-Step); a 1-tablet dose of hormone which is most successful in preventing pregnancy if taken within 72 hours of having unprotected sex. Other medications are available for EC if Plan B is neither available nor indicated.
EC is available for all female beneficiaries of the TRICARE network as an over-the-counter medication, which does not require a prescription, unless there are health concerns associated with providing this medication to you. Patients who have received more than 2 courses of EC within a 6-month period will be referred to the Women’s Health department (or Family Planning) for additional counseling.
Bridge Prescription
Patients on
chronic medications may receive a one-time fill at the pharmacy on select maintenance medications if you are not able to refill your medication before your scheduled appointment. Please bring your medication bottle to the pharmacy. Examples of maintenance medications that may be refilled on a courtesy basis include: blood pressure, diabetes, high cholesterol, and thyroid medication. Please call and speak with your pharmacy representative for further details. Medications that are not refilled on a courtesy basis include: birth control pills, allergy pills, antidepressants, pain medication, and ALL controlled substances such as Adderall.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.