How to fill a German prescription.
If you have refills of remaining medications please call the automated refill line at 06371-86-5601 or DSN: 486-5601 and follow the prompts. Your refill will be ready for pick-up the next business day after 1:00 p.m. Note: Your “refill number” is the numerical portion of the numbers located on top of your name, on the prescription label.
If you DO NOT have refills of your remaining medication, please contact our appointment line at 06371-9464-3600 or 590-3600 and ask for a “telephone consult” in order to request a refill through your primary care provider. Once your request is received by your provider, they will have up to 72 hours to re-order your medication (if deemed appropriate). If your medication is re-ordered by the provider, please call the pharmacy to ensure that your order has been placed in our database. Alternatively, your provider may elect to have you schedule a regular appointment instead.
Patients on chronic medications may receive a one-time (7-day) courtesy refill at the pharmacy on select maintenance medications if you are not able to refill your medication before your scheduled appointment. Please bring your refill (medication) bottle. Examples of maintenance medications that may be refilled on a courtesy basis include: blood pressure, diabetes, high cholesterol, and thyroid medication. Please call and speak with your pharmacy representative for further details. Medications that are not refilled on a courtesy basis include: birth control pills, allergy pills, antidepressants, pain medication, and ALL controlled substances such as Adderall.
Note: Please contact your clinic representative to inquire about the TOL Secure Messaging program. Upon successful signup, you may contact your provider directly via email to request a refill on an expired medication. If justified, he/she may re-order your medication within 24 hours of your request (subject to local clinic protocols).
TOL Secure Messaging Portal
Please contact your clinic representative to inquire about the TOL Secure Messaging Portal. TOL Secure Messaging Portal allows easier communication between patients and their providers. When you register for a TOL Secure Messaging Portal online account, you have the capability to email your doctor, pharmacist or nurse and ask them questions. The provider will then have the capability to reply to your email with relevant information.
To sign up: request a registration form from any member of your primary care team. The coordinator will then establish an online account for you which will give you email access to your health care provider team. One benefit of this service is that you may contact your provider directly via email to request a refill on an expired medication. If justified, he/she may re-order your medication within 24 hours of your request, subject to local clinic policies.
Your pharmacy team supports the provision of Emergency Contraception (EC) for patients who have an urgent need for this type of medication. We offer Plan B (One-Step); a 1-tablet dose of hormone which is most successful in preventing pregnancy if taken within 72 hours of having unprotected sex. Other medications are available for EC if Plan B is neither available nor indicated. Your pharmacy representative will require a completed EC form upon your request for medication.
EC is available for all female beneficiaries of the Tricare network as an over-the-counter medication, which does not require a prescription, unless there are health concerns associated with providing this medication to you. Patients who have received more than 2 courses of EC within a 6-month period will be referred to the Women’s Health department (or Family Planning) for additional counseling.