Patient Administration Division
Overview:
The Patient Administration Division provides quality healthcare administrative service support to the Soldiers, Family Members and DoD-eligible beneficiaries of the U.S. Army Garrison Italy community and surrounding areas.
Scope of service:
- Medical Record Requests
- Release of Information
- Medical TDY / LRMC Shuttle
- Third Party Collections (TPC)/Other Health Insurance (OHI) Updates; Registrations
- Registrations
Eligible Beneficiaries:
- Active duty service members and dependents
- Retired service members and dependents
- Civilian DOD employees
How to Schedule an Appointment:
Patients are seen on a walk-in basis during normal business hours.
Records Requests:
Patients should utilize the
MHS GENESIS Patient Portal (hyperlink: https://my.mhsgenesis.health.mil/) for Immunizations and Laboratory Results.
Patients needing a copy of their Medical Records for Retirement, Legal/Insurance, and Continuity of Care on the Civilian Network may submit
DD Form 2870
- Submit DD Form 2870 with a copy of the front and back of the requestor's Driver’s License (to verify signature) to usarmy.usag-italy.medcom-rhc-e.list.vzhc-pad@health.mil
- Upon receipt, we will acknowledge receipt of your request via email. Normal processing time is 30 working days or less. The records will be sent to the email address provided. The email you receive will be from DOD Safe as a PDF with password protection. A separate email with the password will be sent to you so you may access your records.
Medical TDY
Patients who are referred to a facility greater than 100 miles may be eligible for reimbursement. A Statement of Competent Medical Authority (CMA) for Medical Travel will be completed by the Referring Provider.
Statement of Competent Medical Authority for Medical Travel - Soldier Member (SM)
Statement of Competent Medical Authority for Medical Travel – Family Member (FM)
This form will be processed by PAD and the patient will receive a Memorandum for Record for input into the Defense travel system (DTS).
Medical Shuttle
The medical shuttle is currently unavailable until further notice.
