USAHC Grafenwoehr

Optometry

***NOTICE***
As of May 10, 2021, U.S. Army Health Clinic Grafenwoehr will be losing one of two assigned Optometrists due to an earlier than expected return stateside. During this period of Optometrist underlap, routine Optometry services will be limited to our active duty military population with the exception of acute eye injury or illnesses that we’ll continue to see all empaneled beneficiaries on a walk-in basis. To obtain a routine eye exam for a non-active duty beneficiary, please follow the steps below for “How to obtain a network referral for a routine eye exam for non-active duty beneficiaries”. We apologize in advance for any inconvenience this service reduction may cause our greater military community. Please stay tuned to our social media and public site platforms to stay informed on our return to normal operations.

How to obtain a network referral for a routine eye exam for non-active duty beneficiaries: 
  1. Contact your Primary Care Team through TRICARE Online (TOL) secure messaging, in person, or by calling the Grafenwoehr appointment line to request a network Optometry referral for a routine eye exam.
  2. Our Medical Support Team will submit a telephone consult (T-Con) to your Primary Care Manager for placement of a routine priority referral.
  3. The referral will be processed for authorization by the International-SOS contractor within 3-working days.
  4. Check your referral authorization status through the TRICARE Online Patient Portal, or by contacting our Healthcare Finder. Click on the following: TRICARE Service Center Contact Sheet
  5. Upon receipt of your network authorization/approval, you may proceed to schedule your host nation optometry appointment by contacting our Healthcare Finder or calling International-SOS.
  6. ***Important*** Please wait for your network referral to be authorized prior to your host nation appointment date.

Vision

The Grafenwoehr Eye Clinic offers a full range of eye health services for beneficiaries 5 years old and above for routine eye exams and vision tests, eye disease diagnosis and management, immediate attention for eye emergencies, and complete eye health management. Feel free to contact the Grafenwoehr Eye Clinic to learn more about some of our key services below.

Comprehensive Eye Exams

Complete eye exams are not just for updating your prescription. During a complete eye exam, your eye doctor will not only determine your prescription for eyeglasses, but also check your eyes for common eye diseases, assess how your eyes work together as a team and evaluate your eyes as an indicator of your overall health. Eye exams usually take about 30-60 minutes.

IMPORTANT NOTE:  Your eyes may need to be dilated to provide a thorough eye health examination. This will result in blurred near vision and light sensitivity for the remainder of the day. You must have a driver with you.  It is illegal to drive in Germany dilated.

Child Vision Exams

Even if your child has “20/20” eyesight, he or she may be experiencing vision problems. These problems may be causing learning problems and substandard educational results. The American Optometric Association recommends that children should have their eyes examined at least every 12 months or according to their optometrist’s instructions.  Most child vision exams are 1 hour long and may include a dilated eye exam.

Contact Lens Exams (Established Contact Lens Wearers)

NOTE: Contact lens exams are not a Tricare covered benefit. Contact lens exams are at the provider’s discretion. Initial contact lens fits require additional training and are done on a case-by-case basis.

If you are currently wearing lenses, have a copy of the most recent prescription, and/or at least one set of lenses in the original packaging. Please bring this information with you to your routine exam.

One size does not fit all when it comes to contact lenses. Your eye doctor will need to take some measurements to properly fit your contact lenses. Contact lenses that do not fit properly could cause discomfort, blurry vision or even damage the eye.

Your eye doctor may request that you schedule a follow-up appointment to check that your contact lenses are fitting properly and that your eyes are adjusting properly. Your eye doctor may decide to try a different lens, a different contact lens disinfecting solution or try an adjustment in your wearing schedule.

Eye Emergencies (Red Eyes)

We are always willing to help, should you ever experience an eye emergency. Our clinic provides emergency services for eye infections, eye injuries and other eye urgencies. State of the art equipment allows us to examine the front surface of the eye and also digitally scan inside the eye for infection or damage.

AFTER HOURS: To access the 24/7 Nurse Advice Line (NAL) from a German contracted cell phone in Europe you must first call the clinic appointment line and Press 2 in the main menu to be connected to the NAL toll free. Direct dialing from a German contracted cell phone (0800-071-3516) to the toll free NAL number is now available in Europe via LANDLINE ONLY.

Warrior Refractive Eye Program (WRESP)

Evaluations for Refractive Surgery and co-management are provided. This service is only for active-duty service members and activated National Guard and Reserve. Your eye doctor can discuss your eligibility and application options.
For more information and to download service specific refractive surgery paperwork, please visit Landstuhl Regional Medical Center (LRMC) Warfighter Refractive Eye Surgery Program website: https://landstuhl.tricare.mil/Health-Services/Vision/War-Fighter-Refractive-Eye-Surgery-Program
Note: Family members and retirees are not currently eligible for laser eye surgery through the program.

Access to Care (No referrals required)

◾Tricare Prime Overseas AD and Dependents
◾Tricare Prime Remote Overseas AD (Space-A acute care)
◾Tricare Plus
 

Clinic Services Available

◾Routine Eye Exams
◾Order Military Eyewear
◾Evaluations for Refractive Surgery (Active Duty Only)
◾Acute Care: Self-Referral or through a consult from your primary care provider
◾Diabetic Eye Exams: No referral required
 

Walk-In Services

◾Physicals (from 8:00am-10:00am, daily)
◾Spectacle ordering, pick-up, and adjustment
◾Driver’s License screening
 

Appointment Scheduling

The Grafenwoehr Eye Clinic wants to be your number one choice for your eye care needs. Please log on to TRICARE Online or call 06371-9464-3000 to make your appointment today!
 

Don't Be A No-Show!

Help us reduce the number of "No Shows." Patients who miss appointments or arrive late by 10 minutes or more to their scheduled appointments are considered "No Shows." "No Shows" limit the number of available appointments. 
We ask that patients cancel at least 24 hours prior to your appointment. To cancel an appointment, please go to TRICARE Online and access the Appointment Center.
 

What Should I Bring?

◾ID card (to include child ID cards-10yrs old and above)
◾Third Party Insurance Compliance Card (DD 2569)- when applicable
◾Current eye glasses
◾Contact lenses with current prescription or in the original packaging
◾Any required documentation needed to be completed by clinic
◾General list of medications (to include Over-the-counter)

Contact Us

Location

Bldg. 475

Phone

DSN
590-3000
CIV 
06371-9464-3000

Hours

Monday – Friday from 7:30 a.m. to 4:30 p.m.
Closed on weekends, Federal holidays and from noon to 4:30 p.m. the first and third Thursday of the month for staff training.
Don't forget to keep your family's information up-to-date in DEERS.