What is MHS GENESIS?
MHS GENESIS is the EHR that provides you and your care team with enhanced, secure technology to manage your health information. MHS GENESIS will be the single health record for service members, veterans, and their families.
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What is the MHS GENESIS Patient Portal?
Along with the EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
- View health information, including laboratory and radiology results
- Communicate securely with care team
- Request prescription renewals and refills
- Complete intake and screening forms in advance of appointments
- Access a health library
Frequently Asked Questions:
Q: How do I update my phone number for multi-factor authentication to use my DS Logon?
A: Call 1-800-368-3665 from 2:00 pm- 2:00 a.m. Central European Time to update your phone number to a German phone number. If you are updating your phone number to a US number, you can update it at the
milConnect website by logging in using MyAuth, selecting "Manage Health Benefits," selecting "Contact Info," and clicking "Update Contact Info.
Q: Do I need to use multi-factor authentication?
A: Yes. You can use multi-factor authentication with a phone call, text, or through an authentication app. To change your method of multi-factor authentication, call 1-800-368-3665 from 2:00 p.m. - 2:00 a.m. Central European Time.
Q: How can I contact the DS Logon Help Desk?
A: From a German number, dial 00 or +, then 1-800-368-3665. You can also use the DSN Phone available in the lobby of the Wiesbaden Army Health Clinic.
Q: Who do I contact for MHS Genesis help?
A: 1-800-600-9332 or 0800-1011129 from a German number. The MHS Genesis Help Desk is available 24/7.