Pharmacy
We fill new prescriptions and refills at no cost for covered medications for
- Active duty service members
- Active duty family members
- Retirees and their family members
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up. (Please pick up your prescriptions within 10 business days. Unclaimed prescriptions will be returned to stock and must be reactivated before pick-up)
Civilian Providers
If you have prescriptions from a TRICARE-authorized Host Nation civilian provider, you can hand-carry a written prescription (written in English) to our pharmacy.
Activating New Prescriptions
In Person
Check in at the kiosk. Follow on-screen prompts to check in. (This is the only option if you have a paper prescription to activate)
Requesting Prescription Refills
Refill prescriptions must be requested at least 24 hours (1 business day) prior to pick up.
All refill requests are to be ready next business day after 1 p.m.
We have
three ways to refill your prescriptions
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at [06371-9464-5227]. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 3: In Person
Check in at the kiosk. Follow on-screen prompts to check in.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
Main Pharmacy
Please utilize kiosks located inside the clinic atrium to check-in and wait for your ticket to be called.
Drug Take Back Program
The Grafenwoehr Health Clinic Pharmacy does not accept returns of medications that have already been dispensed to patients. To properly dispose of medications in Germany, please follow one of the options below:
On-Post Disposal: For patients living on-post, medication disposal is available at the Self-Help Store located in Building 394. You can contact them at: Primary: 09641-70-526-4389 Secondary: DSN 526-4389
Off-Post Disposal: For patients living off-post, please dispose of medications in your regular household trash (refuse). Do not dispose of medications in the water supply, including flushing medications down the toilet or disposing of medications in sink drains. By following these guidelines, you can help protect the environment and ensure safe disposal of your medications.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I "refill" a prescription that was last filled at a different pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
NOTE: Non-formulary or non-stocked items, especially those needing to be shipped from the USA, may take 4 – 8 weeks or longer to arrive after the request is authorized.
Why is my medication out of stock?
Due to ongoing labor shortages in the United States, drug procurement channels are now compromised. Geographically, Germany is difficult to obtain medications due to customs requirements and laws within the country. The pharmacy works diligently to project shortages, but also including all other medications it will still take several weeks to arrive through distributors from the USA.
What do I do if my medication is out of stock?
Why does it sometimes take so long to fill my prescription?
Patient safety is our number one priority and with that patient satisfaction is very important to us. We are dedicated to our patients and will fulfill all requests as they are received and in the order that they came in, some of which are more complex and require extended processing times. We also cannot control the higher-than-normal volume of requests that is received at certain times (i.e. holidays or during peak hours). There are ways to save time:
- Requesting refill through MHS GENESIS Patient Portal
- Phoning in your refill requests at least 1 business day in advance. Prescription number is on your bottle and phone number is in “Contact Us” section
- Making sure your German doctors follow all guidelines when writing prescriptions to US and Army standards (detail above)
How is my prescription not a refill if I have been taking this for years?
Refills are authorized by your doctor and only when they write each of your prescription. Your refills are listed on your prescription label.
When your doctor re-orders a medicine that you’ve had before, the
prescription is now considered a New Prescription, even though the medication is not. This is called a prescription renewal. New prescriptions, including renewals, require more extensive pharmacist review for accuracy and safety. To minimize pharmacy, wait times, please pull a "new prescription" ticket for renewals.
Do you have any Over the Counter (OTC) medications not requiring a prescription?
Yes, we have a limited list of available OTC (inquire at the pharmacy window). Available for common temporary conditions such as cold, cough, allergy, stomach symptoms, mild-moderate pain relief, skin symptoms (dry, itching), common fungal conditions, nicotine replacement need (gum and patches), dry eyes, etc. Limit is (3) OTC products within a 30-day period and at the pharmacy’s discretion concerning patient safety.
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.