Pharmacy
We fill new prescriptions and refills at no cost for covered medications for eligible beneficiaries.
To fill prescriptions at any Defense Health Agency medical facility, Patient Administration must validate and register all beneficiaries before the pharmacy can fill prescriptions. For patients who do not have TRICARE medical coverage, it is mandatory to provide other health insurance information before picking up medications. We bill prescriptions to either the civilian insurance on file or directly to the patient. It is the
sole responsibility of the patient to understand their prescription coverage and associated copayments. Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
German Prescriptions
The pharmacy will fill prescriptions by host nation providers with the following conditions:
- The provider must be a TRICARE network provider and must be listed in the pharmacy database.
- The prescription must be in English and contain:
- Patient’s full name and date of birth
- Drug name, strength, and quantity
- Dosage instructions in plain English
- Signature of the prescribing German provider
- The pharmacy cannot fill a prescription that does not meet the requirements listed above. Our clinic providers are prohibited from rewriting German prescriptions to meet these requirements.
- The medication must be an approved drug from the TRICARE Formulary Search Tool. For the current formulary list, please visit the TRICARE Formulary Search Tool.
- TRICARE patients may be eligible for payment reimbursement if the prescription was purchased from a local Apotheke. Patients must submit the claim to TRICARE using DD Form 2642. Please visit the TRICARE Overseas Beneficiary Forms page, visit the TRICARE Overseas Pharmacy Resources page, or talk with pharmacy staff.
Activating New Prescriptions
There are multiple ways to activate your prescription. Activate your new or renewed prescriptions using Q-Anywhere. To use Q-Anywhere, download the app on your smartphone or visit the
Q-Anywhere Web Portal.
Requesting Prescription Refills
We have
two ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- We will give you a date and time when your refill(s) will be ready for pickup.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at DSN 590-5227 or commercial 06371-9464-5227. Then, follow the prompts to select where you want to pick up your refills.
- Or call the appointment line at DSN 590-LRMC (5762) or commercial 06371-9464-5762, Option 4
- Press Option 1 for Landstuhl Footprint
- Press Option 8 for Wiesbaden
- Press Option 1 for Refill Option
- Enter your prescription number
Picking Up Your Prescriptions
You’ll need a valid Uniformed Services ID card to pick up a prescription. This includes children aged 10 and older. We will return prescriptions to stock if they are not picked up within 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid Uniformed Services ID card (or a photocopy or digital picture).
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm. If you want to dispose of unwanted or unneeded drugs, please discard them in your black trash container at home in accordance with German waste disposal guidelines.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary — a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at military pharmacies, and out-of-pocket costs elsewhere).
- Medical necessity or prior authorization requirements and links to forms.
- If prior authorization, medical necessity, or both are required, your provider must submit the request to TRICARE before we can fill your prescription.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid Uniformed Services ID card (or a photocopy or digital picture) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with four refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed, but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at military pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, military pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theater if the location is not restricted by foreign postal law.