Pharmacy

We fill new prescriptions and refills at no cost for covered medications for 

• Active-Duty Service Members,
• Active-Duty Family Members
• Retirees and their Family members,
• Tricare Prime Enrollees
• Civilians with Other Health Insurances (Aetna, Cigna etc.)

Learn more about eligibility for TRICARE pharmacy benefits.  

Filling New Prescriptions

We fill prescriptions from both military and civilian providers. 

Providers from Our Facility 
Your provider may submit a prescription directly to the pharmacy during or after your appointment.  

• You can activate the prescription(s) and wait, or 

• You can come back later to pick them up.  
  • Save time by using Q-Anywhere for remote pharmacy check-in. You can have your medications readied without being physically present at the pharmacy. Additionally, the system will alert you to any issues—such as expired refills or supply shortages—so you can address them before your pick-up.

Civilian Providers 
If you have prescriptions from a TRICARE-authorized civilian provider: 

• The provider can submit an electronic prescription to our pharmacy, or 

• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option. 

To submit an electronic prescription: 
Ask your provider to select the: 

• Pharmacy name: Landstuhl Pharmacy
• NCPDP/NPI number: 8110544/1508935693

If you hand-carry a written prescription: 
Check in at the kiosk. Follow on-screen prompts to check in.  

• Note: Off-post prescriptions must be printed in English and correctly formatted. Expect delays for handwritten scripts, or if your provider needs to be added to MHS Genesis (which takes up to 72 hours).

Activating New Prescriptions

We have three ways to refill your prescriptions: 

Option 1: Online 

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab. 

• Select the medication(s) you want to refill. 

• Follow the prompts to select where you want to pick it up. 

• You’ll be given a date and time when your refill(s) will be ready to pick up. 

Note: If you’re not a registered user, you’ll need to sign up first. 

Option 2: By Phone 

• Call our pharmacy automated refill line at DSN 314-636-9133/Civilian +39 0444-61-9133 or Toll Free 00-800-62500. Then, follow the prompts to select where you want to pick up your refills. 
  • • Press #1 for Landstuhl Footprint
    • Press #3 for Vicenza Pharmacy
    • Press #1 for Refill

Option 3: In Person 
Go to the pharmacy and check in at the kiosk and follow on-screen prompts.  Processing time varies based on pharmacy staffing and resources. 

Picking Up Your Prescriptions 

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture). 

Pharmacy 

Please approach the kiosk, answer the on-screen questions, then take a seat and wait for your number to be called.
Hours
Monday – Friday: 8:00 a.m. – 4:30 p.m.
Closed daily: 12:00 p.m. – 13:00 p.m.
Saturday & Sunday Closed
Federal Holidays Closed
1^st & 3^rd Thursday: 12:00 p.m. – 16:30 p.m. Closed

Drug Take Back Program 

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.  

If you want to dispose of unwanted or unneeded drugs: 

• Drop them in the secure bin located in front of the clinic underneath the overhang   (Blue Box)
  • Also, if a medication appears on the FDA Flush List, it may be disposed by flushing. 

Several exclusions apply. This includes: 

• syringes  

• needles  

• liquids greater than 4 ounces

Sharp Disposal Guidance

• Discard used sharp in the non-recyclable waste: GREY solid waste labeled “SECCO” located near your home.
• Best practice:  Needles must be capped to prevent needlestick injury to others, then placed in a hard plastic container (i.e. Milk jug, laundry detergent container) before disposal into the grey solid “SECCO” waste bin.
• Alternatively, sharps can go to dedicated containers for used medicines that are located outside Farmacias.

Note: it is forbidden to throw sharps in public waste containers!! 

Frequently Asked Questions  

How do I know if my prescription is covered? 
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists: 

• Which drugs are covered. 

• Drug information and frequently asked questions. 

• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere). 

• Medical necessity/prior-authorization requirements and link to forms.  

• If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled. 

Can my network provider send controlled substances prescriptions electronically? 
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.  
 
Can I refill a prescription if the last fill was not at a military pharmacy?   
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates. 
 
Can I pick up medications for another person? 
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. 

What is the difference between a new, refill, and renewal prescription? 
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization. 
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.  
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills. 

What if I need a non-formulary or non-stocked medication? 
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery. 

What do I do if my medication is out of stock? 

• Ask your provider if they can approve you to switch to an alternative medication. 

• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply. 

• Be sure to ask for the expected resupply date so you know whether to wait or seek another option 

I’m deploying. How can I fill my prescriptions? 
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.