To provide excellence in healthcare through the establishment and fostering of a culture of patient and family centered care for our Nation’s Warriors and their families
To be a world-class center of excellence in patient and family centered care and the model for Military Health Care System.
- Prescription refills
- Drug formulary
- Pharmacist Medication Management
Health and Wellness:
- Medication storage tips
- What does the prescription instruction really mean?
- "How to use" section
To refill a prescription you can go to www.tricareonline.com , request a refill through the automated pharmacy line DSN: 636-9133; Comm: 0444-61-9133 (Select Landstuhl - 1, Vicenza- 3, Refill - 1), or complete the medication request slip located in the pharmacy waiting area. Medications called in using the refill automated system are typically available for pick up the next working day after 1000 hours.
Prescription RENEWALS refers to a new prescription that was put in by your provider for a medication that you have already taken, but had to be renewed because you either ran out of refills, it expired or there was a change to the prescription. Prescription renewals cannot be called in using the automated refill system (online or phone) because they are tied to a new prescription number. Prescription renewals can be obtained by contacting your provider through www.TOLSecureMessaging.com
or by phone through our information line to request a renewal. Allow 3 working days for prescription renewals. Once a prescription renewal has been put in by a provider you can pick up the medication at the pharmacy by grabbing a "New Rx/Renewal" ticket or by utilizing the Drop Box system for later pickup with expedited service.
Filling a prescription at Italian Pharmacy
Filling a prescription at your on-installation pharmacy (from Italian provider)
How to File Tricare Overseas Beneficiary Claims Online
Patient Request for Medical Payment DD Form 2642
Prescription Transfer (DOD Pharmacy to DOD Pharmacy)*
*Does not transfer to Veterans Affairs (VA).
Once submitted to the pharmacy the turn-around-time is three business days.