Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate  

Patient advocates advise and help you with medical and dental benefit concerns within Military Treatment Facilities. 

TRICARE Services / Referral Management

BCACs educate and help you with TRICARE-related inquiries.

Uniform Business Office (UBO)

The UBO provides Military Treatment Facility (MTF) medical billing services for the Europe Region.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at DOD facilities.

Contact Us

MEDDAC Bavaria

Patient Relations/ Advocate:
USAHC Ansbach Patient Advocate
dha.bavaria.Bavaria-MEDDAC.mbx.Ansbach-Patient-Advocate@health.mil

USAHC Grafenwoehr Patient Advocate
dha.bavaria.Bavaria-MEDDAC.mbx.Grafenwoehr-Patient-Advocate@health.mil
 

USAHC Hohenfels Patient Advocate
dha.bavaria.Bavaria-MEDDAC.mbx.Hohenfels-Patient-Advocate@health.mil
 

USAHC Stuttgart Patient Advocate
dha.bavaria.Bavaria-MEDDAC.mbx.Stuttgart-Patient-Advocate@health.mil
 

USAHC Vilseck Patient Advocate
dha.bavaria.Bavaria-MEDDAC.mbx.Vilseck-Patient-Advocate@health.mil

 

LRMC

Baumholder Army Health Clinic

Patient Relations/ Advocate: 
Location: 

Bldg. 8740, Room 224

Phone: 

CIV: 06371-9464-1127 DSN: 314-590-1127

Hours: 

M-F 7:30 a.m.-4:30 p.m.

TRICARE Services / Referral Management
Location: 
BAHC
Phone: 
CIV: 06371-9464-1075 DSN: 314-590-1075
Hours:
M-F 7:30 a.m.-4:30 p.m.

 Interactive Customer Evaluation: (ICE)


Brussels Army Health Clinic

Patient Relations/ Advocate:
Location: 
SHAPE
Phone: 
CIV: 065-32-5074 / 0492-19-0845
DSN:314-566-5074
Hours:
M-W-F 8:00 a.m. - 5:00 p.m.(Closed noon - 1 p.m.) 
Thursday 9:00 a.m. - 5:00 p.m. (Closed noon - 1 p.m.)
3rd Thursday of the month: 1:00 p.m. - 5:00 p.m. 
US Federal Holidays: CLOSED
SHAPE Holidays: 8:00 a.m. - 10:00 a.m.
TRICARE Services / Referral Management
Location: 
BRUSSELS ARMY HEALTH CLINIC
Phone: 
CIV: 32-(0)2-686-1512 DSN: 314-566-1512
Hours:
M-F 7:30 a.m.-4:30 p.m.

 Interactive Customer Evaluation: (ICE)


Kaiserslautern Army Health Clinic

Patient Relations/ Advocate:
Location: 
LRMC Bldg. 3766 (15C), Room 110
Phone: 
CIV: 06371-9464-8326 DSN: 314-590-8326
Hours:
M-F 8 a.m.-4 p.m.(CLOSED NOON-1 p.m.)

TRICARE Services / Referral Management
Location: 
Bldg. 3245, Room 218
Phone: 
CIV: 0611-143-8519 DSN: 314-542-5819
Hours:
M-F 7:30 a.m.-3:30 p.m. (CLOSED NOON-1 p.m.)

 Interactive Customer Evaluation: (ICE)
 

SHAPE Healthcare Facility

Patient Relations/ Advocate:
Location: 
1st Floor, Brussels Hallway (Brown), Room 1F105
Phone: 
CIV: 065-32-5074  DSN: 314-566-5074
Hours:
M-W-F 7:30 a.m.-4:30 p.m. (Closed noon - 1 p.m.)
Thursdays - 9:00 a.m.-4:30 p.m. (Closed noon - 1 p.m.) 
3rd Thursday of the month: 1:00 p.m. - 5:00 p.m. 
US Federal Holidays CLOSED 
SHAPE Holidays: 8:00 a,m, - 10:00 a.m.
TRICARE Services / Referral Management
Location: 
1st Floor, Brussels Hallway (Brown), Room 1F106
Phone: 
CIV: 065-32-5071  DSN: 314-566-5071
Hours:
M-W-F 7:30 a.m.-4:30 p.m. (Closed noon - 1 p.m.)
Thursdays - 9:00 a.m.-4:30 p.m. (Closed noon - 1 p.m.) 
3rd Thursday of the month:1:00 p.m. - 5:00 p.m. 
US Federal Holidays CLOSED 
SHAPE Holidays: 8:00 a.m. - 10:00 a.m.

 Interactive Customer Evaluation: (ICE)


Vicenza Army Health Clinic

Patient Relations/ Advocate:
Location: 
USAHC-Vicenza
Phone: 
CIV: +39 0444-61-9106 DSN: 314-636-9106
Hours:
M-F 7:30 a.m.-4:30 p.m.

TRICARE Services / Referral Management
Location: 
Via Giorgio Corbetta, 17, 36100
Phone: 
CIV: +39 0444 61 9000
Hours:
M-F 7:45 a.m.-4:15 p.m. (Closed 11:45 a.m.- 12:45 p.m.)
Every 3rd Thursday of the Month 7:45-11:45 a.m.

 Interactive Customer Evaluation: (ICE)
 

Wiesbaden Army Health Clinic

Patient Relations/ Advocate: 
Location: 
LRMC Bldg. 3766 (15C), Room 110
Phone: 
CIV: 06371-9464-8326 DSN: 314-590-8326
Hours:
M-F 8 a.m.-4 p.m. (CLOSED NOON-1 p.m.)
TRICARE Services / Referral Management
Location: 
WAHC Bldg. 1040
Phone: 
CIV: 06371-9464-1302 DSN: 314-590-1302
Hours:
M-F 7:30 a.m.-4 p.m.
Closed on last Thursday of the month
Closed on US Holidays
Limited hours on German Holidays

 Interactive Customer Evaluation: (ICE)
Don't forget to keep your family's information up-to-date in DEERS!