Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

 

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within Military Treatment Facilities. 

MEDDAC Bavaria

LRMC Baumholder Army Health Clinic

Phone
CIV: 06371-9464-1127
DSN: 314-590-1127

Hours
Monday - Friday, 7:30 a.m.to 4:30 p.m.

Location
Bldg. 8740, Room 224

Brussels Army Health Clinic

Phone
CIV: 065-32-5074 / 0492-19-0845
DSN:314-566-5074

Hours
Monday, Wednesday, Friday: 8-5 p.m.(Closed noon - 1 p.m.) 
Thursday 9 a.m. to 5 p.m. (Closed noon - 1 p.m.)
3rd Thursday of the month: 1-5 p.m. 
US Federal Holidays: CLOSED
SHAPE Holidays: 8-10 a.m.

Location
SHAPE

Kaiserslautern Army Health Clinic

Phone
CIV: 06371-9464-8326
DSN: 314-590-8326

Hours
Monday - Friday 8 a.m. to 4 p.m.(Closed noon-1 p.m.)

Location
LRMC Bldg. 3766 (15C), Room 110

SHAPE Healthcare Facility

Phone
CIV: 065-32-5074 
DSN: 314-566-5074

Hours
Monday, Wednesday, Friday: 7:30 a.m.to 4:30 p.m. (Closed noon - 1 p.m.)
Thursdays - 9 a.m.to 4:30 p.m. (Closed noon - 1 p.m.) 
3rd Thursday of the month: 1-p.m. 
US Federal Holidays CLOSED 
SHAPE Holidays: 8-10 a.m.

Location
1st Floor, Brussels Hallway (Brown), Room 1F105

Vicenza Army Health Clinic

Phone
CIV: +39 0444-61-9106
DSN: 314-636-9106

Hours
Monday to Friday, 7:30 a.m.to 4:30 p.m.

Location
USAHC-Vicenza

Wiesbaden Army Health Clinic

Phone
CIV: 06371-9464-8326
DSN: 314-590-8326

Hours
Monday to Friday 8 a.m. to 4 p.m. (Closed noon-1 p.m.)

Location
LRMC Bldg. 3766 (15C), Room 110

TRICARE Services / Referral Management

BCACs educate and help you with TRICARE-related inquiries.

Baumholder Army Health Clinic

Phone
CIV: 06371-9464-1075
DSN: 314-590-1075

Hours
Monday-Friday 7:30 a.m.to 4:30 p.m.

Location
BAHC

Brussels Army Health Clinic

Phone
CIV: 32-(0)2-686-1512
DSN: 314-566-1512

Hours
Monday-Friday, 7:30 a.m. to 4:30 p.m.

Location
Brussels Army health Clinic

Kaiserslautern Army Health Clinic

Phone
CIV: 0611-143-8519
DSN: 314-542-5819

Hours
Monday-Friday 7:30 a.m.to 3:30 p.m. (Closed noon-1 p.m.) 

Location
Bldg. 3245, Room 218

SHAPE Healthcare Facility

Phone
CIV: 065-32-5071
DSN: 314-566-5071

Hours
Monday, Wednesday, Friday: 7:30 a.m. to 4:30 p.m. (Closed noon - 1 p.m.)
Thursdays - 9 a.m.to 4:30 p.m. (Closed noon - 1 p.m.) 
3rd Thursday of the month:1- 5 p.m. 
US Federal Holidays CLOSED 
SHAPE Holidays: 8-10 a.m.

Location

1st Floor, Brussels Hallway (Brown), Room 1F106

Vicenza Army Health Clinic

Phone
CIV: +39 0444 61 9000

Hours
Monday-Friday 7:45 a.m. to 4:15 p.m. (Closed 11:45 a.m. to 12:45 p.m.)
Every 3rd Thursday of the Month 7:45-11:45 a.m.

Location 
Via Giorgio Corbetta, 17, 36100

Wiesbaden Army Health Clinic

Phone
CIV: 06371-9464-1302
DSN: 314-590-1302

Hours
Monday-Friday 7:30 a.m. to 4 p.m.
Closed on last Thursday of the month
Closed on US Holidays
Limited hours on German Holidays

Location:
WAHC Bldg. 1040

Uniform Business Office 

The UBO provides Military Treatment Facility (MTF) medical billing services for the Europe Region.\

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at DOD facilities.
Don't forget to keep your family's information up to date in DEERS!