Kaiserslautern (Kleber) Clinic, Pharmacy

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from MTF’s

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) at the pharmacy kiosk and wait, or
• You can come back later to pick them up. Wait time can very throughout the day

Host Nation Providers

If you have prescription(s) from a Host Nation (HN) provider:

• You must drop off your prescriptions in person. Please check in at the pharmacy kiosk, follow on-screen prompts, then wait for your ticket number to be called
• These prescriptions must meet all USA prescription standards before they can be processed
• Due to the extra processing time required, paper prescription(s) will be ready for pick up the next duty day

Activating New Prescriptions

In Person

Check in at the pharmacy kiosk by following on-screen prompts, then wait for your ticket number to be called.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab
• Select the medication(s) you want to refill
• Follow the prompts to select where you want to pick it up
• You will be given a date and time when your refill(s) will be ready to pick up

Note: If you are not a registered user, you will need to sign up first

Option 2: By Phone

• Call the pharmacy refill line at 06371-596-4992. Then, follow the prompts to select where you want to pick up your refills
• You will be given a date and time when your refill(s) will be ready to pick up

Picking Up Your Prescriptions

You will need a valid uniformed services ID card to pick up a prescription. This includes children aged 12 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you cannot pick up your prescription within this timeframe, please contact the pharmacy. If you are picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Drug Disposal

If you want to dispose of an unwanted or expired drug, it can be disposed of in the regular black trash bin (Restmull). In accordance with (IAW) the host nation regulations, however, it may differ based on the town. For further resources and information regarding the proper drug disposal, visit the Disposal Routes Website.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation, ordering, and delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option