Pharmacy Services
New Prescription Activation
A new prescriptions is either:
- A medication you have never taken before
- A medication that has run out of refills or has expired.
When your provider orders a prescription for a drug that is out-of-refills or expired, you’ll get a new prescription number.
If you try to use the phone-in-refill service or try to use the MHS GENESIS Patient Portal without having the new prescription number, the system will tell you there are no refills remaining or no order exists.
Activate new prescriptions and pick up medications at Landstuhl Hospital
Go to the
Q-Anywhere Pharmacy Portal Monday through Friday between the hours of 8:30 a.m. and 4:00 p.m. Follow the prompts to activate your prescriptions. We strongly encourage you to include comments to let us know which drugs you want to activate. Once complete, you’ll get a message on the screen with a “Q” number and options for you to send more messages to the pharmacy. You can close the browser, but we recommend you keep the browser open. This allows us to contact you if there are issues with your prescriptions.
- If you activated a prescription before 10 a.m., you can pick it up the same day after 3 p.m.
- If you activated a prescription after 10 a.m., you can pick it up after noon on the next business day.
- You don’t need to wait in the lobby while the pharmacy gets your medication ready.
- When you come to the pharmacy lobby to pick up your medication, please select a “Return for Pickup” ticket from the kiosk and wait to be called.
- If you keep the browser open, you can see messages from the pharmacy to you. The pharmacy will only send messages if we can’t process your medication.
Activate new prescriptions and pick up medications at Kleber Pharmacy
Stop by the pharmacy and select a discharge prescription at the pharmacy kiosk.
- You can request new prescriptions Monday-Friday from 8 a.m. to 2:30 p.m.
- You can pick up new drugs the next business day after 11 a.m.
Paper Prescriptions
You can put your paper prescriptions in the drop box in the pharmacy lobby.
- You can pick up your drugs after 11 a.m. on the next business day.
If you’re getting prescriptions from host nation providers, be aware of the following requirements for the pharmacy to fill your prescriptions
- If the provider’s information isn’t in MHS GENESIS, we will need to have the Defense Health Network Europe Credentials Department validate the prescriber before we can process the prescriptions.
- Prescriptions must have the following information in English:
- Patient’s full name
- Patient’s date of birth
- Drug name and strength
- Dosage form
- Directions for use including:
- Dose
- Route
- How often is the medicine given
- How long should the medicine be given
- Quantity to be given
- Number of refills
- Date of prescribing
- Printed or stamped prescriber's information
- complete name
- address
- phone number
- Prescriber’s signature
- Prescriptions must be for FDA-approved drugs
- Before the pharmacy can fill a prescription, the drug must meet all TRICARE requirements and limitations. This includes any prior authorization or medical necessity requirements and quantity limits (see TRICARE Formulary Search Tool). It’s the prescriber’s responsibility to complete and submit prior authorization or medical necessity forms. Once approved, the pharmacy will give you the medication.
Prescription Refills
You must request refills by:
You’ll need to have your prescription number available.
You can pick-up your refills 2 business days after you requested it. The pharmacy will hold your medications for 10 calendar days.
Landstuhl has a ScriptCenter that lets you easily pick up refills even when the pharmacy is closed.
If you refill your prescriptions at the Kleber Pharmacy, come to the pharmacy during normal hours and select a “Return for Pickup” ticket from the kiosk.
If you’re out of refills, you will need to contact your provider. Please contact the Kleber Clinic front desk or use the MHS GENESIS Patient Portal. Once your provider renews your medication, please activate your prescription using the Kleber Pharmacy kiosk or the Landstuhl Q-Anywhere option.
Pharmacy Eligibility
The Kleber Pharmacy provides outpatient pharmacy services to eligible patients enrolled in Kleber Clinic.
If you want to get medications at another Defense Health Agency medical facility, the Patient Administration Office at that facility must register you before the pharmacy can process your prescription.
If you don’t have TRICARE medical coverage, you must provide Other Health Insurance information before picking up medications. We either bill the civilian insurance on file or bill you directly. It is your responsibility to understand your prescription coverage and associated copays.
Frequently Asked Questions
When do prescriptions expire?
For most drugs, your refills are good for one year from the original prescribed date.
Controlled substance prescription refills are only valid for 6 months from the date the prescription was written.
Can I have my prescriptions transferred from the states?
Kleber Pharmacy can see all active prescriptions from other military hospitals and clinics. For prescriptions filled at civilian pharmacies in the United States, you need to contact your provider to enter a new prescription. Kleber Pharmacy can’t transfer prescriptions from United States civilian pharmacies.
Can someone else pick-up my prescriptions for me?
Yes, other people can pick-up your medications if they have one of the following:
- Your military ID card
- A copy of the front and back of your military ID card
- A picture of the front and back of your military ID on their phone
- Medical power of attorney
This is for patients old enough to have a military ID.
How do I dispose of expired medications?
- Based on host nation laws, if you live off-post, you can put unwanted or expired medications in the black trash bin.
- If you live on post, the pharmacy can help you get rid of expired or unwanted drugs.