Kaiserslautern (Kleber) Clinic, Pharmacy

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from MTF’s

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) at the pharmacy kiosk and wait, or
• You can come back later to pick them up. Wait time can very throughout the day

Host Nation Providers

If you have prescription(s) from a Host Nation (HN) provider:

• You must drop off your prescriptions in person. Please check in at the pharmacy kiosk, follow on-screen prompts, then wait for your ticket number to be called
• These prescriptions must meet all USA prescription standards before they can be processed
• Due to the extra processing time required, paper prescription(s) will be ready for pick up the next duty day

Activating New Prescriptions

In Person

Check in at the pharmacy kiosk by following on-screen prompts, then wait for your ticket number to be called.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab
• Select the medication(s) you want to refill
• Follow the prompts to select where you want to pick it up
• You will be given a date and time when your refill(s) will be ready to pick up

Note: If you are not a registered user, you will need to sign up first

Option 2: By Phone

• Call the pharmacy refill line at 06371-596-4992. Then, follow the prompts to select where you want to pick up your refills
• You will be given a date and time when your refill(s) will be ready to pick up

Picking Up Your Prescriptions

You will need a valid uniformed services ID card to pick up a prescription. This includes children aged 12 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you cannot pick up your prescription within this timeframe, please contact the pharmacy. If you are picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Drug Disposal

If you want to dispose of an unwanted or expired drug, it can be disposed of in the regular black trash bin (Restmull). In accordance with (IAW) the host nation regulations, however, it may differ based on the town. Please click on the link below for further resources and information regarding the proper drug disposal.
https://arzneimittelentsorgung.de/home/#c5

Frequently Asked Questions

When do prescriptions expire?

For most drugs, your refills are good for one year from the original prescribed date.
Controlled substance prescription refills are only valid for 6 months from the date the prescription was written.

Can I have my prescriptions transferred from the states?

Kleber Pharmacy can see all active prescriptions from other military hospitals and clinics. For prescriptions filled at civilian pharmacies in the United States, you need to contact your provider to enter a new prescription. Kleber Pharmacy can’t transfer prescriptions from United States civilian pharmacies.

Can someone else pick-up my prescriptions for me?

Yes, other people can pick-up your medications if they have one of the following:

• Your military ID card
• A copy of the front and back of your military ID card
• A picture of the front and back of your military ID on their phone
• Medical power of attorney

This is for patients old enough to have a military ID. 

How do I dispose of expired medications?

• Based on host nation laws, if you live off-post, you can put unwanted or expired medications in the black trash bin.
• If you live on post, the pharmacy can help you get rid of expired or unwanted drugs.