Baumholder Clinic, Pharmacy
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from MTF’s
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) at the pharmacy kiosk and wait, or
- You can come back later to pick them up. Wait time can very throughout the day.
Host Nation Providers
If you have prescription(s) from a Host Nation (HN) provider:
- You must activate your prescriptions in person. Please check in at the pharmacy kiosk, follow on-screen prompts, then wait for your ticket number to be called.
- Due to the processing time to verify the prescription requirements, prescription(s) will be ready to pick up next duty day.
Activating New Prescriptions
In Person
Check in at the pharmacy kiosk by following on-screen prompts, then wait for your ticket number to be called.
Requesting Prescription Refills
We have two ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 06371-596-4992. Then, follow the prompts to select where you want to pick up your refills.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 12 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
Drug Disposal
In Baumholder areas, if you want to dispose of an unwanted or expired drug, in most cases, it can be disposed in the regular trash or black bin. In accordance with (IAW) the host nation regulations, however, it may differ based on the town. Please click on the link below for further resources and information regarding the proper drug disposal.
https://arzneimittelentsorgung.de/home/#c5
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?