USAHC Vicenza

U.S. Army Health Clinic Vicenza

U.S. Army Health Clinic Vicenza provides excellence in healthcare through the establishment and fostering of a culture of patient and family centered care for our Nation’s Warriors and their families. We are care givers dedicated to provide excellent health care to our beneficiaries using military, host nation or stateside providers.

USAHC Vicenza COVID-19 Vaccine Info

Vaccines are available for all eligible beneficiaries 12+.
We offer Pfizer to the 12-17 year-olds; Moderna and Janssen for those 18+.

Appointments are scheduled online at:
*Vaccines will only be given to people with scheduled appointments.

COVID-19 VACCINE UPDATE (As of Nov. 2, 2021)


COVID-19 Booster Vaccines:

Army MTFs have received authorization to begin administration of COVID-19 booster vaccines to specific high-risk population groups based on U.S. Food and Drug Administration and the U.S. Centers for Disease Control and Prevention emergency use authorization guidance.

1. For those who received either the Pfizer-BioNTech or Moderna COVID-19 vaccine primary two-dose series, the following groups are eligible for a single COVID-19 booster shot six or more months after the initial series:
· 65 years and older
· 18 years and older with underlying medical conditions
· 18 years and older who live in long-term care settings
· 18 years and older who work or live in high-risk settings.

Additional information about each category is available at:

2. For individuals 18 years and older who received the Johnson & Johnson/Janssen COVID-19 vaccine primary dose, a single COVID-19 vaccine booster dose is recommended two or more months after the initial dose.

Mix and Match: The FDA also amended the EUAs for COVID-19 vaccines to allow “mixing and matching” of any of the available COVID-19 vaccines when used as a booster regardless of original vaccine administered.

At this time, the FDA and CDC DO NOT recommend COVID-19 boosters for people who do not fit into the categories above.

We have already started to vaccinate our health care staff, in line with the FDA and CDC guidance. In the coming days, we will provide information on COVID-19 booster vaccine appointments and events on Facebook and the public website.

Eligible IMMUNOCOMPROMISED individuals can continue to make an appointment for a third dose in Pfizer or Moderna.

Patients needing a third dose MUST bring their vaccination card, so the date of their last vaccination can be verified.

Patients under 18 MUST have a picture identification such as government ID or passport.


Pfizer-BioNTech COVID-19 Vaccine for children ages 5-11:

On October 29, 2021 the U.S. Food and Drug Administration authorized the emergency use of the Pfizer-BioNTech COVID-19 Vaccine for the prevention of COVID-19 to include children 5 through 11 years of age. On November 2, 2021 the CDC provided recommendations for its use.

We have placed orders for the Pfizer-BioNTech COVID-19 vaccine for ages 5-11 and expect to receive the vaccine in 10-14 days.

Upon arrival, we will announce upcoming vaccination opportunities for those patient populations through our social media platforms and this webpage.

All appointments associated with readiness will now be conducted virtually or telephonically. It is imperative Soldiers ensure their phone numbers are up to date in the system. The Vicenza staff is calling each Soldier at least 10 minutes before their scheduled appointment to conduct the virtual appointment.

Birth Control: Beginning March 30, there will be no more birth control (Nexplanon, IUD) procedures conducted.

Pharmacy: Beginning March 30, the clinic will be moving to drive-through pharmacy operations, in order to promote social distancing.

Vaccinations: Effective immediately, all vaccines for adults will be offered on a case-by-case basis and by appointment only.

Optometry: the Optometry Clinic is only offering acute appointments at this time, even for readiness.

Acute Respiratory Clinic

Patients who contact the call center (314-636-9000 or 39 0444 61 9000) with fever (subjective or objective) and signs of respiratory illness (cough, difficulty breathing, sore throat, etc.) are scheduled for an appointment with the Acute Respiratory Clinic. The clinic will perform rapid tests for influenza and/or strep throat depending on the presenting symptoms, because these illnesses can present with similar symptoms to COVID-19. If the patient is diagnosed with influenza or another condition by rapid diagnostic test and that diagnosis fully explains all of their symptoms, there will be no test for COVID-19. If the patient tests negative for those other conditions, they will be swabbed for COVID-19. 

CHANGES TO HOURS OF OPERATION:  M-F 8:00 a.m. - 11:00 a.m.

CHANGES TO APPOINTMENTS: Acute appointments only, If questioning rather condition is acute please call DSN 314-636-9000 / CIV +39 0444 61 9000 option #7.

CHANGES TO SERVICE CAPABILITIES: After 16:30 p.m. and on weekends/holidays option #1 will give you the Nurse Advice Line who would also assist you in determining if an appointment is required.

Effective immediately, in an effort to focus on resources and staff on reducing the risk of COVID-19, no patients with respiratory illness (sick) will be allowed in the clinic. Please read further changes to operations below:

If You Are Sick

Need a prescription

  • Please send someone else in your place to pick up any non-controlled medication with a photo of the front and back of your ID card (photos on phone are fine)

Have an appointment

  • Please call the Appointment Line to reschedule your appointment

We will continue to see the following types of acute appointments

  • Non-musculoskeletal injuries
    • Musculoskeletal injuries will be reviewed and managed in Physical Therapy
  • Non-respiratory illnesses
  • Service member readiness needs that require the PCM

Wellness visits

Well-child appointments for children under 24 months

  • Exceptions: We will reschedule all 9-month 18-month well-child visits at this time
  • Exceptions: We will not offer CYS/Sport physicals

Newborn visits with RN within 72 hours of hospital discharge

  • Minor procedures such as wound care

Clinic/Department Information

Acute Respiratory Clinic
CHANGES TO HOURS OF OPERATION:  Monday-Friday, 8 a.m. - 11 a.m.
CHANGES TO APPOINTMENTS: We are only taking acute appointments. For questions about whether your condition is acute, please call DSN 314-636-9000 / CIV +39 0444-61-9000, option #7.
CHANGES TO SERVICE CAPABILITIES: After 4:30 p.m. and on weekends/holidays: option #1 will give you the Nurse Advice Line who can also assist you in determining if an appointment is required.
Rehabilitation Clinic (Physical Therapy/Occupational Therapy/Orthopedics):
Seeing both routine and acute patients; have virtual and in-person capabilities.

Dermatology Clinic
Available on-call only for acute rashes, lacerations, wound sutures, etc.

Optometry Clinic
Only available for acute appointments for urgent/emergent eye injuries only.

TBI Clinic
Open for acute TBI cases only (Located in Primary Care Clinic).

Behavioral Health Clinic
Available for acute appointments for service member readiness and urgent/emergent needs. Routine appointments will be managed virtually.

Nutrition Clinic
On-call only
Walk-in service hours are Monday-Friday: 8 a.m. – noon

No changes in operations

Monday-Friday: 8 a.m. – noon and 1 p.m. – 5 p.m., closed on federal holidays.

OB/GYN Operations at San Bortolo Hospital

  • Patient Liaison's assistance could be reached at 99 0444 75 3300
  • Expecting mothers must wear a mask to their appointments.
  • Husbands will remain outside the hospital (not in waiting room).
  • Strongly advise no children (stay with escort outside the hospital).
  • During delivery, husband is not allowed in the room.
  • The OB/GYN U.S. Clinic at San Bortolo is operational Monday - Thursday from 8 a.m. to 3 p.m.
  • Friday is usually reserved for performing scheduled OB ultrasound studies.
  • Appointments have been reduced to prevent any potential exposure.

This healthcare treatment facility has earned the Gold Seal of Approval from The Joint Commission, a nationally recognized healthcare accreditation organization. Click the Gold Seal to see The Joint Commission's Quality Report for Landstuhl Regional Medical Center and its outlying health clinics in Germany, Belgium and Italy.

In an effort to be as transparent as possible, This Army Health Clinic, in coordination with the Military Health System, is voluntarily making several quality and safety measures public. For U.S. civilian healthcare systems, participation is voluntary. Therefore you might not be able to find the same measures published by some state-side facilities.

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Lt. Col. Carla Schneider
Clinic Commander



Sgt. 1st Class Kenneth Hayes
Detachment Sergeant

Vicenza Information

COVID-19 Vaccine Appointments

Online Appointments

Clinic Phone Numbers

Appointment Line DSN

Appointment Line Civilian
+39 0444 61 9000

Mailing address

U.S. Army Health Clinic Vicenza
Unit 31403, Box 13 (BLDG 2310)
APO AE 09630

GPS Address

Coordinates: 45°54'84"N 11°57'79"E

Operating/Clinic/Sick Call Hours

Open 0745 to 1145 and 1245 to 1615. Closed on Federal Holidays, Saturdays, and Sundays. Every 3rd Thursday of each month closed for training from 1300-1615. 

Host Nation Care Information

Ospedale San Bortolo
Viale Ferdinando Rodolfi, 37
36100 Vicenza, Italy
Coordinates: 45°33'23"N 11°32'44"E
Patient Liaison Desk (Translators)
+39 0444-75-3300 (Phone)

Emergency Information

There is NO Emergency Room at the U.S. Army Health Center Vicenza
For emergencies, go to the nearest hospital or call 118 for an ambulance.

  • 115- Host Nation Fire Department
  • 118- Host Nation Ambulance
  • 112- Carabinieri
  • 113- Host Nation Police(Polizia)
  • 0444-71-5300- Military Police Desk
Don't forget to keep your family's information up-to-date in DEERS.