Brussels NATO Pharmacy

We process new prescriptions and refills of covered medications for:

• Active duty service members and their family members
• NATO service members and their families
• Retirees and their family members
• Eligible patients, if space is available

If you do not have TRICARE medical coverage, you must provide other health insurance information before picking up medications. You are solely responsible for understanding your prescription coverage and associated copayments.

Learn more about eligibility for TRICARE pharmacy benefits.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment. Check in at the kiosk for processing.

Formulary

Landstuhl Regional Medical Center Pharmacy dispenses medications in accordance with TRICARE policies, requirements, and storage capacity limitations. This includes any prior authorization or medical necessity requirements and quantity limits. Many Uniform Formulary medications are readily available for dispensing. If a medication is not stocked, patients should expect to wait at least 15 to 30 days before the medication is available.

Certain medications require prior authorization. We recommend using the TRICARE Formulary Search Tool. Your prescribing provider must complete and submit prior authorization or medical necessity forms to Express Scripts. Once approved, the pharmacy will dispense the medication pending availability.

Activating New Prescriptions

Option 1: In Person

Go to the Brussels pharmacy and check in at the pharmacy kiosk.

Follow on-screen prompts to check in and wait for your ticket to be called.

Option 2: Call the Pharmacy

Call the pharmacy at +32-2-686-1131 or DSN 314-566-1131 to speak with a pharmacy team member who can activate your prescription.

Processing times may vary based on pharmacy staffing and resources.

We cannot fill controlled substances unless you, or your representative, are physically present.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll see a date and time when your prescription(s) will be ready for pickup.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our refill line at +32-65-325-340. Then, follow the prompts to select where you want to pick up your refills.
• You can pick up refills in two business days.

Option 3: In Person

• Go to the Brussels pharmacy and check in at the pharmacy kiosk.
• Follow on-screen prompts to check in and wait for your ticket to be called.

Picking Up Your Prescriptions

You’ll need a valid U.S. DoD ID or SHAPE ID card to pick up a prescription. This includes children aged 10 and older. We return called-in prescriptions to stock if you do not pick them up within 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s U.S. DoD ID or SHAPE ID (or photocopy, digital picture).

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary Search Tool – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary Search Tool lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Medical necessity/prior-authorization requirements and links to forms.
• If a medication requires prior authorization or medical necessity, your provider must submit the request to TRICARE before we can fill your prescription.

Can I refill a prescription if the last fill was not at a U.S. military pharmacy?

No, the Brussels Pharmacy cannot transfer prescriptions.

Can I pick up medications for another person?

Yes! Please bring a valid Uniformed Services ID card (or photocopy, digital picture) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider submits as an initial prescription for a specific medication(s).

A refill is an additional supply of your medication that your provider authorized as part of your original prescription. This allows the pharmacy to dispense more of your medication without requiring a new prescription from your provider.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If your provider prescribes a non-formulary medication, they must complete extra steps. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You may be able to fill your prescription through TRICARE Pharmacy Home Delivery. TRICARE copayments apply.
• We will inform you of the expected resupply date if available.

I’m deploying. How can I fill my prescriptions?

We can fill a six-month supply of a prescription for deploying U.S. service members. You must make an appointment with your provider and bring your orders.

Before deploying, military pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theater if the location is not restricted by foreign postal law.
NOTE: Medication must be on the European formulary to be filled at this pharmacy. If medication is not on the formulary you must see a provider.