USAHC Stuttgart

Pharmacy

NOTE: Medication must be on the European formulary to be filled at this pharmacy. If medication is not on the formulary you must see a DOD provider.

RHCE Formulary: 
http://online.lexi.com/lco/splashes/files/pdf/RHCE-Army.pdf
 
TRICARE Formulary Search Tool: 

http://www.express-scripts.com/frontend/open-enrollment/tricare/fst/
 

Frequently Asked Questions

Is my medication available at Patch Pharmacy?

  • Medication must be on the RHCE formulary to be filled at this pharmacy. (See the link above.)
  • NOTE: No patient under 15 years of age may pick up medications or be delegated to pick up another individual’s medications.

What if I need a non-formulary or non-stocked medication?

  • Yes, as long as they bring a medical power of attorney, your military ID card, or a copy or photo of your military ID, both front and back.
  • Non-formulary medications require additional review and approval before being ordered and dispensed.
  • Check the TRICARE Formulary Search Tool (see link above) to see if your medication requires additional paperwork from your doctor, such as a Prior Authorization or a Medical Necessity form.
  • Please allow up to 72 business hours for review after your doctor submits the request.
  • NOTE: Non-formulary or non-stocked items, especially those needing to be shipped from the USA, may take 1 – 6 weeks or longer to arrive at the pharmacy if approved.
  • Please click on the link to review the Patient Information Sheet on Non-Formulary Medication Request.

Can someone else pick up my medication?

  • Yes, as long as they bring a medical power of attorney, your military ID card, or a copy or photo of your military ID both front and back.
  • NOTE: No patient under 15 years of age may pick up medications or be delegated to pick up another individual’s medications.

How long does it take to fill a new prescription?

  • Generally, those prescriptions written by your MTF provider are filled as waiters when you present to the pharmacy.
  • Paper or “hard copy” prescriptions take 1 business day unless there are extenuating circumstances such as an antibiotic.
  • Wait times for prescriptions are subject to change based upon workload, staffing, and medication availability.

Can I fill a prescription from my US doctor?

  • Yes, as long as it is on our formulary.
  • Only original, hard copy, signed prescriptions can be accepted.
  • Prescriptions that have been emailed, photocopied or scanned are NOT legal and cannot be filled.
  • We are not equipped to accept prescriptions electronically or via fax.

Do you fill prescriptions from German doctors?

  • Yes, as long as:
    • The doctor is a TRICARE Network Provider (PPN).
    • The medication is on our formulary.
    • The prescription is written according to US laws and Army regulations.
Please see our guide on German prescription requirements at https://rhce.amedd.army.mil/bavaria/GermanPrescriptionInstructions2017.pdf

Can I "refill" a prescription that was last filled at a different pharmacy?

  • We can only refill prescriptions that were last filled at a DOD pharmacy in Germany.
  • While we can’t refill other prescriptions, we may be able to transfer them if they are not expired and have refills remaining.
  • For transfers, please bring your prescription bottle(s) to the pharmacy at least 1-2 weeks prior to running out of your medication as this can be a lengthy process.
  • Please note: we are unable to transfer prescriptions for:
    • Controlled substances
    • Medications last filled at a Veterans Affairs facility
    • Medications last filled at pharmacies on the US West Coast, Hawaii, Alaska, or in the Pacific
    • Non-formulary medications
    • Over-the-counter medications
 Medication Refills:
  • Refills must be requested at least 48 hours (2 business days) prior to pickup.
  • Requests may be submitted by phone or on TRICAREonline.com.
  • Medications not picked up within 10 business days will be returned to stock.
 How is my prescription not a refill if I have been taking this for years?
  • Refills are authorized by your doctor when he or she writes your prescription.
  • Your refills are listed on your prescription label.
  • When your doctor re-orders a medicine that you’ve had before, the prescription is new, even though the medication is not. This is called a prescription renewal.
  • New prescriptions, including renewals, require more extensive pharmacist review for accuracy and safety.
  • To minimize pharmacy wait times, please pull a "new prescription" ticket for renewals.
 Out of Refills?
  • Call or send a secure message to your doctor.
  • Your doctor may want to see you for an appointment before writing a new prescription.
  • We do not receive automatic notifications that your doctor has ordered a medication.
  • If your medication is re-ordered by the doctor, please call or visit the pharmacy to confirm we have the prescription in our system and let us know you would like it filled.
 Curbside Service (Closed):
  • Closed permanently effective July 2, 2021.

Kelley Medication Room (only for refill distribution):

  • Closed until further notice. Please call in refills to Patch Pharmacy.

Contact Us

Location:

Bldg. 2300, Patch Barracks

DSN Phone:

590-1MED (1633); for Refills 430-4925

CIV Phone:

06371-9464-1MED (1633); for Refills 06371-865601

Pharmacy Lobby Hours:

Monday - Friday: 7:30 a.m. - 4:30 p.m. (last ticket pulled at 4:15 p.m.) The pharmacy is closed for lunch, and on weekends and Federal holidays.
NOTE: The pharmacy is closed after 12 p.m. on the first and third Thursday of each month for clinic-wide training.
NOTE: Curbside Refill Pharmacy ended operations July 2, 2021.
Don't forget to keep your family's information up-to-date in DEERS.