We fill new prescriptions and refills at no cost for covered medications for eligible beneficiaries. To fill prescriptions at any Defense Health Agency medical facility, all beneficiaries must be validated and registered through Patient Administration before Pharmacy can fill your prescription. For patients who do not have TRICARE medical coverage, it is mandatory to provide Other Health Insurance information before picking up medications. Prescriptions are billed to either the civilian insurance on file or directly to the patient. It is the sole responsibility of the patient to understand their prescription coverage and associated copays.
Learn more about eligibility for TRICARE pharmacy benefits.
We fill prescriptions from both military and civilian providers.
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
Civilian Providers
You can hand-carry a written prescription to our pharmacy from a local national provider.
- Prescriptions must meet U.S. standards
- Should be in English or directions written in the numeric form ( ie, 1-0-1, etc)
- Must follow the TRICARE formulary and its requirements
How to fill a German Prescription
Activating New Prescription or Prescription Renewals
There are multiple ways to activate your prescription.
Option 1: In Person
Go to the AHC Stuttgart Clinic on Patch Barracks. Then check in at the kiosk.
Option 2: Call the Clinic
Phone number: 06371-9464-1633 or DSN 590-1633. Call the Pharmacy to activate and arrange pick-up prior to your arrival via the Pharmacy or ask to use the ScriptCenter.
Requesting Prescription Refills
Please take note of the number of refills and the prescription expiration which can be located on the label below the prescription number
Processing time varies based on pharmacy staffing and resources. Please allow 24 hour turn around for all refill options as we prioritize patients that are seen in the clinic that same day.
We have three ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
Call our pharmacy refill line at 06371-596-5227 or DSN: 590-5227. Then, follow the prompts to select where you want to pick up your refills.
Option 3: In Person
- Take a ticket from the clinic kiosk and wait for your number to be called
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
The ScriptCenter is located in the front lobby of the AHC Stuttgart located on Patch Barracks. Access to the ScriptCenter is open Monday-Friday 6:00am - 6:00pm. The ScriptCenter remains open when the clinic is closed for training but is closed on weekends and Federal Holidays. Please check the MyArmyPostApp for updated hours of operation.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.