TRICARE Beneficiary Services
OVERVIEW:
Vicenza Tricare Office is located within Vicenza Health Clinic to assist with all things Tricare. The TRICARE office is dedicated to providing the most up to date information about the local network and assist Active-Duty Personnel and their Families with using overseas health services.
SCOPE OF SERVICES:
· Tricare PRIME enrollments for qualified, Command Sponsored Dependents as well as Active-Duty Service Members
· Eligibility and Reimbursement Information
· Pre-Separation and Pre-Retirement Benefits Consultations
· Network Provider Resources
ELIGIBLE BENEFICIARIES:
All Tricare Recipients assigned to Vicenza Installation. TRICARE REMOTE patients may utilize the walk-in hours or telephone for additional support needs.
HOW TO SCHEDULE AN APPOINTMENT:
Tricare Beneficiaries can walk-in Monday through Friday from 0745-1145 then from 1300-1615 for your inquiries to be addressed. When you have entered the front entrance of the health clinic take an immediate right and you will walk straight into the medical records room window. Simply ask for a TRICARE representative, fill out a quick information form and we will come to assist you promptly. If you are unable to see us physically, we are available by phone and/or email as an alternate means of addressing your inquiries.
CLINIC SPECIFIC INFORMATION:
All Network Referral requests are handled through our Referral Management Office. Please contact them directly at +39-0444-61-9060 (civ) or 314-636-9060 (DSN). Eligibility and Benefit awards are provided directly by the Seven Uniformed Services and can be updated directly with the Defense Enrollment Eligibility Reporting System (DEERS).
TRICARE Network: Helpful Resources & Information
International sos (isos):
+44 20-8762-8384 (OVERSEAS PHONE NUMBER)
1-877-678-1207 (STATESIDE PHONE NUMBER)
Enrollment Inquiries: TRICAREEnrollments@top.internationalsos.com
Claims Inquiries: ClaimsCustomerService@top.internationalsos.com
General Inquiries: TRICAREOverseasBSC@top.internationalsos.com
Premium Payment Inquiries: TRICAREPayments@top.internationalsos.com
MYCARE Overseas Application (Network Patient Portal):
https://top.internationalsos.com/beneficiary
Other Helpful Resources & Information:
Stars-&-Stripes Health & Medical Magazine:
https://epub.stripes.com/?issue=Vicenza-Medical-Guide_220923
Humana East Region:
1-800-444-5445
HealthNet Federal Services- West Region:
1-844-866-3978
Tricare Area Office (TAO):
1-888-777-8343 option 1
Clinic specific information:
U.S. Army Health Clinic Vicenza: Helpful Resources & Information!
Website:
https://mhs-europe.tricare.mil/Vicenza
Facebook:
https://www.facebook.com/VicenzaArmyHealth
US Army Health Clinic Vicenza (TRICARE Representative):
usarmy.landstuhl.medcom-lrmc.mbx.tricare-bssr@health.mil
MHS Genesis (Patient Portal):
https://my.mhsgenesis.health.mil
ICE Submissions: http://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=321&service_category_id=11&dep=*DoD
TRICARE Network: Helpful Resources & Information!
International sos (isos):
tricareion@internationalsos.com
MYCARE Overseas Application (Network Patient Portal):
https://top.internationalsos.com/beneficiary
Host-Nation Feedback & Claims: https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Host-Nation-Patient-Experience
TRICARE Network Concerns/Compliments:
http://www.tricare-overseas.com/beneficiaries/resources/compliments-grievances-and-appeals
Grievance submission by phone Eurasia-Africa (Africa, Europe & the Middle East) +44-20-8762-8384 option #1 or option #4.
*NOTE: Remember to include contact information, including the beneficiary’s name, address and telephone number, the individual or institutional provider’s contact information, the beneficiary’s date of birth and a full description of the issue or concern including date and times of the event(s).
Other Helpful Resources & Information:
Patient Liaisons at San Bortolo:
https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Patient-Liaisons
Stars-&-Stripes Health & Medical Magazine:
https://epub.stripes.com/?issue=Vicenza-Medical-Guide_220923
Off-Post Dentist Look Up (United Concordia-Dental Insurance Overseas):
https://www.uccitdp.com/tp2opd/
Click Here for Patient Rights and Responsibilities: