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SHAPE Healthcare Facility Services

Patient Advocacy

The Patient Advocacy Office serves as a liaison between patients or their families and the clinic staff. As your representatives, we can help you find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions.

Most problems and concerns are best resolved in the department, ward, clinic or area providing care for you or your family. Therefore, we suggest that you first talk with the Head Nurse and Noncommissioned Officer in Charge (NCOIC) or Officer in Charge (OIC). If you still have concerns, please visit the Patient Advocacy Office. We will work on your behalf to address your concerns and find the best solution.

Contact Us


1st Floor, Brussels Hallway (Brown), Room 1F105

DSN Phone:


CIV Phone:



Monday - Wednesday, Friday
8 a.m. - 5 p.m.
(Closed for lunch noon - 1 p.m.) 

9 a.m. - 5 p.m. 
(Closed for lunch noon - 1 p.m.) 

3rd Thursday of the month - 1 - 5 p.m. 
US Federal Holidays CLOSED
SHAPE Holidays 8 - 10 a.m.
Don't forget to keep your family's information up-to-date in DEERS.