Case Management

Overview:

Case management is a process which helps to create and manage a plan of care for patients with a catastrophic illness or injury, chronic or terminal illness, multiple medical problems, or dual medical and psychiatric diagnosis.
Generally, patients with complex problems and considerable medical expenses receive case management support. Problems may be one or a combination of medical, social, financial, or mental health.
 
Diagnoses considered:
AIDS
Bone marrow transplants
Major burns
COPD
Diabetes
Dual medical and psychiatric diagnosis
Dual psychiatric and substance abuse diagnosis
Extended hospitalization
Head trauma
High drug costs
Neonates in NICU
Neoplasms
Spinal cord injuries
 
The goal of case management is focused on improving the client's clinical, functional, emotional, and psychosocial status.

Scope of Services:

The case manager acts as a liaison between health care professionals, medical providers, and patients. Together, a plan of care is developed to promptly control your illness, injury, or situation, and navigate through the maze of medical care progressing toward your medical goal.

Eligible Beneficiaries:

Case Management provides services to TRICARE Prime patients on a voluntary basis.

How to schedule an appointment:

Ask your Primary Care Provider to write a consultation to Case Management services or call the phone number listed.

Clinic specific information:

US Army Health Clinic Vicenza (TRICARE Representative):
usarmy.landstuhl.medcom-lrmc.mbx.tricare-bssr@health.mil
     
MHS Genesis (Patient Portal):
https://myaccess.dmdc.osd.mil/identitymanagement/app/login
 
ICE Submissions: http://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=321&service_category_id=11&dep=*DoD
 
TRICARE Network: Helpful Resources & Information!
 
International sos (isos):
tricareion@internationalsos.com
 
MYCARE Overseas Application (Network Patient Portal):
https://top.internationalsos.com/beneficiary
 
Host-Nation Feedback & Claims: https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Host-Nation-Patient-Experience