Patient Liaisons

SAN BORTOLO PATIENT LIAISON OFFICE
Offers onsite language assistance for TRICARE Prime beneficiaries daily from:
0700 to 2100.
Located in the main entrance of the San Bortolo Hospital (to the left of the Information Deck). Please knock to enter.
Telephone: 0444-753300
 
Please consider that Patient Liaisons may be handling multiple clinical events at the same time. If your call is not answered, please call back after a few minutes.
 
IN CASE OF AN EMERGENCY: DO NOT STOP AT THE PATIENT LIAISON OFFICE.REPORT DIRECTLY TO THE EMERGENCY ROOM (PRONTO SOCCORSO)
 
EMERGENCY CARE: The Patient Liaison will translate for the evaluation process. The Triage nurse will assign the assessment classification according to the case severity.   Diagnostic choices will be made at discretion of the attending Emergency Room Physician.
Please note:
- In the Emergency Room (ER) you will check in at the TRIAGE Desk, where the Patient Liaison will join you to assist with ER evaluation process.
 
- Remember to bring along all your past medical records.
 
- MRI diagnostics cannot be performed at the ER.
 
-During the night, the presence of specialty providers within the ER is limited and available only for life-threatening (life, limb or eyesight).
 
-Prescriptions from ER providers can be filled at any Italian “Farmacia.” Payments can be made by either Euro or by credit card.  In order to submit a reimbursement claim for medication costs, submit claims to:  www.tricare-overseas.com.
 
-Patient Liaison will provide a written Discharge Summary Plan to the patient and will send a note to the patient’s Primary Care Manager (PCM) at the Ederle Clinic / Del Din Clinic within 24 hours from the ER encounter. If additional care is recommended at the ER, a follow up appointment with your PCM Team will be necessary.
Please note for PEDIATRIC ER: In case of flu symptoms or COVID-compatible symptoms,  please enter the ER through the designated Pediatric COVID ER (3^rd door on the right, after the General ER entrance).
Please note for OB/GYN ER: Always access the OB/GYN ER from the outside (2^nd door on the right, after the General ER entrance).
As an alternative, you may call:​ 
International SOS (ISOS) telephonic language assistance service (Regional Call Center:
+ (44)-20-8762-8384 (option 1). The service is available 24/7 and is provided to TRICARE Prime beneficiaries requiring language assistance in the purchased care sector. The service must be activated by the beneficiary.
 
 
INPATIENT CARE: Patient Liaisons are available on a daily basis for translation and communication support between the patient and local medical staff. The PCMH Team is continuously updated on the patients’ medical conditions. Discharge letters are forwarded to ISOS, who is responsible for providing official translations.
 
 
OUTPATIENT CARE (remember to bring along all your past medical encounter reports): Patient Liaisons accompany and provide communication/translation support for all encounters scheduled at the San Bortolo Hospital. The Patient Liaisons will provide a written Discharge Summary Plan to the patient and will send a note to the patient’s PCM at the Ederle Clinic / Del Din Clinic. Reports will be forwarded to ISOS who is responsible for providing official translations.
 
 
OB-GYN CLINIC: This clinic is a contracted out medical facility, which supports the Vicenza Military Community. The Patient Liaison staff does not provide translation support for this English-speaking Service.
For scheduled OB/GYN appointments, please go directly to the OB/GYN Clinic (main entrance, first corridor on the right, first elevator on the right, 3^rd floor).