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Vicenza Army Health Clinic Services

Patient Advocate

Overview:

The Patient Advocacy Office serves as a liaison between patients or their families and the clinic staff. Representative who can help you find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions. Serves in collaboration with the Health Clinic’s medical providers and administrators to ensure the highest level of patient safety and healthcare is provided to all patients.   Keep in mind most problems and concerns are best resolved with the staff providing the care for you or your family. Therefore, it’s highly suggested to first speak with the staff to attempt resolution. If you still have concerns, please contact the Patient Advocate.
 

Scope of Services:

 
Helping patients—and their loved ones — navigate the health care system in many ways, like communicating with doctors, gathering clarity to medical decisions, working with health care insurance for solutions, and providing direction for claims and/or grievances. Assisting with many aspects of a patient's medical care to make it a little less complicated.

Eligible Beneficiaries:

The Patient Advocate provides beneficiary counseling for ALL TRICARE Beneficiaries and offers direction and guidance for U.S. Government employees who support the mission within the Vicenza Military Community. Provide education to retirees and their families. This office can provide general information about the services available in the clinic as well as assist with meeting patient needs as required.

How to schedule an appointment:

You can schedule an appointment with the Patient Advocate or send questions by calling the USAHC-Vicenza’s Patient Advocate at DSN 314-636-9106 or CIV +39-0444-61-9106. If calling is not an option for you, email your requests to  dha.usag-italy.vicenza-ahc-mbx.ahc-vicenza-patient-advocate@health.mil 
 

Clinic specific information:

U.S. Army Health Clinic Vicenza: Helpful Resources & Information!
Website:
https://mhs-europe.tricare.mil/Vicenza
Facebook:
https://www.facebook.com/VicenzaArmyHealth   
 
US Army Health Clinic Vicenza (TRICARE Representative):
usarmy.landstuhl.medcom-lrmc.mbx.tricare-bssr@health.mil
     
MHS Genesis (Patient Portal):
https://my.mhsgenesis.health.mil
 
ICE Submissions: http://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=321&service_category_id=11&dep=*DoD
 
TRICARE Network: Helpful Resources & Information!
 
International sos (isos):
tricareion@internationalsos.com
 
MYCARE Overseas Application (Network Patient Portal):
https://top.internationalsos.com/beneficiary
 
Host-Nation Feedback & Claims: https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Host-Nation-Patient-Experience
 
TRICARE Network Concerns/Compliments:
http://www.tricare-overseas.com/beneficiaries/resources/compliments-grievances-and-appeals
 
Grievance submission by phone Eurasia-Africa (Africa, Europe & the Middle East) +44-20-8762-8384 option #1 or option #4.
*NOTE: Remember to include contact information, including the beneficiary’s name, address and telephone number, the individual or institutional provider’s contact information, the beneficiary’s date of birth and a full description of the issue or concern including date and times of the event(s).
 

Other Helpful Resources & Information:

 
Patient Liaisons at San Bortolo:
https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Patient-Liaisons
 
Stars-&-Stripes Health & Medical Magazine:
https://epub.stripes.com/?issue=Vicenza-Medical-Guide_220923
 
Off-Post Dentist Look Up (United Concordia-Dental Insurance Overseas):
https://www.uccitdp.com/tp2opd/
Click Here for Patient Rights and Responsibilities:
 
 

Contact Us

Location:

U.S. Army Health Clinic, Vicenza (Building 2310)

DSN Phone:

314-636-9106

CIV Phone:

+39 0444-61-9106

E-mail:

dha.usag-italy.Vicenza-AHC.mbx.ahc-vicenza-patient-advocate@health.mil

Hours:

Monday – Friday

07:45 a.m.–11:45 a.m. and 12:45 p.m.– 4:15 p.m.

 Closed on Federal Holidays and Weekends

Closed Every 1st and 3rd Thursday of each month for training from 11:45 a.m.– 4:15 p.m.

Don't forget to keep your family's information up-to-date in DEERS.