MHS Europe
Unit 29421, APO AE 09136-9421
Logo: Military Health System Europe

Vicenza Army Health Clinic Services

TRICARE Beneficiary Services


OVERVIEW: 

Vicenza Tricare Office is located within Vicenza Health Clinic to assist with all things Tricare. The TRICARE office is dedicated to providing the most up to date information about the local network and assist Active-Duty Personnel and their Families with using overseas health services.

SCOPE OF SERVICES:

·         Tricare PRIME enrollments for qualified, Command Sponsored Dependents as well as Active-Duty Service Members

·         Eligibility and Reimbursement Information

·         Pre-Separation and Pre-Retirement Benefits Consultations

·         Network Provider Resources 

ELIGIBLE BENEFICIARIES

All Tricare Recipients assigned to Vicenza Installation. TRICARE REMOTE patients may utilize the walk-in hours or telephone for additional support needs.

HOW TO SCHEDULE AN APPOINTMENT:

Tricare Beneficiaries can walk-in Wednesday & Friday mornings from 0800-1145 on a first come, first serve basis. If these times do not work, we are available by phone and email for alternate scheduling requests.

 

CLINIC SPECIFIC INFORMATION

All Network Referral requests are handled through our Referral Management Office. Please contact them directly at +39-0444-61-9060 (civ) or 314-636-9060 (DSN). Eligibility and Benefit awards are provided directly by the Seven Uniformed Services and can be updated directly with the Defense Enrollment Eligibility Reporting System (DEERS). 

 

TRICARE Network: Helpful Resources & Information

 

International sos (isos):
+44 20-8762-8384 (OVERSEAS PHONE NUMBER)

1-877-678-1207 (STATESIDE PHONE NUMBER)

 

Enrollment Inquiries: TRICAREEnrollments@top.internationalsos.com

Claims Inquiries: ClaimsCustomerService@top.internationalsos.com

General Inquiries: TRICAREOverseasBSC@top.internationalsos.com

Premium Payment Inquiries: TRICAREPayments@top.internationalsos.com

 

MYCARE Overseas Application (Network Patient Portal):

https://top.internationalsos.com/beneficiary

 

Other Helpful Resources & Information:

 

Stars-&-Stripes Health & Medical Magazine:

https://epub.stripes.com/?issue=Vicenza-Medical-Guide_220923

 

Humana East Region:

1-800-444-5445

HealthNet Federal Services- West Region:

1-844-866-3978

 

Tricare Area Office (TAO):

1-888-777-8343 option 1 

Clinic specific information:

U.S. Army Health Clinic Vicenza: Helpful Resources & Information!
Website:
https://mhs-europe.tricare.mil/Vicenza
Facebook:
https://www.facebook.com/VicenzaArmyHealth   
 
US Army Health Clinic Vicenza (TRICARE Representative):
usarmy.landstuhl.medcom-lrmc.mbx.tricare-bssr@health.mil
     
MHS Genesis (Patient Portal):
https://my.mhsgenesis.health.mil
 
ICE Submissions: http://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=321&service_category_id=11&dep=*DoD
 
TRICARE Network: Helpful Resources & Information!
 
International sos (isos):
tricareion@internationalsos.com
 
MYCARE Overseas Application (Network Patient Portal):
https://top.internationalsos.com/beneficiary
 
Host-Nation Feedback & Claims: https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Host-Nation-Patient-Experience
 
TRICARE Network Concerns/Compliments:
http://www.tricare-overseas.com/beneficiaries/resources/compliments-grievances-and-appeals
 
Grievance submission by phone Eurasia-Africa (Africa, Europe & the Middle East) +44-20-8762-8384 option #1 or option #4.
*NOTE: Remember to include contact information, including the beneficiary’s name, address and telephone number, the individual or institutional provider’s contact information, the beneficiary’s date of birth and a full description of the issue or concern including date and times of the event(s). 

Other Helpful Resources & Information: 

Patient Liaisons at San Bortolo:
https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Patient-Liaisons
 
Stars-&-Stripes Health & Medical Magazine:
https://epub.stripes.com/?issue=Vicenza-Medical-Guide_220923
 
Off-Post Dentist Look Up (United Concordia-Dental Insurance Overseas):
https://www.uccitdp.com/tp2opd/
Click Here for Patient Rights and Responsibilities:
 
 

Contact Us

Location:

U.S. Army Health Clinic, Vicenza (Building 2310)

DSN Phone:

314-636-9062

CIV Phone:

+39-0444-61-9062

E-mail:

usarmy.landstuhl.medcom-lrmc.mbx.tricare-bssr@health.mil 

Hours:

Monday, Wednesday, Thursday, Friday  

08:00 a.m. – 11:45 a.m. / 1:00 p.m. – 4:00 p.m.

Tuesday

1:00 p.m. – 4:00 p.m.

Wednesday & Friday – Walk-in Services: (located in Medical Records)

08:00a.m.- 11:45 a.m.

Closed on Federal Holidays
*Please note, this office supports various installation Public Events monthly*



Don't forget to keep your family's information up-to-date in DEERS.