TRICARE Beneficiary Services
OVERVIEW:
Vicenza Tricare Office is located within Vicenza Health Clinic
to assist with all things Tricare. The TRICARE office is dedicated to providing
the most up to date information about the local network and assist Active-Duty
Personnel and their Families with using overseas health services.
SCOPE OF
SERVICES:
·
Tricare PRIME enrollments for qualified, Command Sponsored
Dependents as well as Active-Duty Service Members
·
Eligibility and Reimbursement Information
·
Pre-Separation and Pre-Retirement Benefits Consultations
·
Network Provider Resources
ELIGIBLE
BENEFICIARIES:
All Tricare Recipients assigned to Vicenza Installation. TRICARE
REMOTE patients may utilize the walk-in hours or telephone for additional
support needs.
HOW TO
SCHEDULE AN APPOINTMENT:
Tricare Beneficiaries can
walk-in Wednesday & Friday mornings from 0800-1145 on a first come, first
serve basis. If these times do not work, we are available by phone and email
for alternate scheduling requests.
CLINIC
SPECIFIC INFORMATION:
All Network Referral requests
are handled through our Referral Management Office. Please contact them
directly at +39-0444-61-9060 (civ) or 314-636-9060 (DSN). Eligibility and
Benefit awards are provided directly by the Seven Uniformed Services and can be
updated directly with the Defense Enrollment Eligibility Reporting System
(DEERS).
TRICARE Network: Helpful Resources &
Information
International sos
(isos):
+44 20-8762-8384 (OVERSEAS PHONE NUMBER)
1-877-678-1207
(STATESIDE PHONE NUMBER)
Enrollment
Inquiries: TRICAREEnrollments@top.internationalsos.com
Claims
Inquiries: ClaimsCustomerService@top.internationalsos.com
General
Inquiries: TRICAREOverseasBSC@top.internationalsos.com
Premium
Payment Inquiries: TRICAREPayments@top.internationalsos.com
MYCARE Overseas Application (Network Patient
Portal):
https://top.internationalsos.com/beneficiary
Other Helpful Resources & Information:
Stars-&-Stripes Health & Medical
Magazine:
https://epub.stripes.com/?issue=Vicenza-Medical-Guide_220923
Humana East Region:
1-800-444-5445
HealthNet Federal Services- West Region:
1-844-866-3978
Tricare Area Office (TAO):
1-888-777-8343 option 1
Clinic specific information:
U.S. Army Health Clinic Vicenza: Helpful Resources & Information!
Website:
https://mhs-europe.tricare.mil/Vicenza
Facebook:
https://www.facebook.com/VicenzaArmyHealth
US Army Health Clinic Vicenza (TRICARE Representative):
usarmy.landstuhl.medcom-lrmc.mbx.tricare-bssr@health.mil
MHS Genesis (Patient Portal):
https://my.mhsgenesis.health.mil
ICE Submissions: http://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=321&service_category_id=11&dep=*DoD
TRICARE Network: Helpful Resources & Information!
International sos (isos):
tricareion@internationalsos.com
MYCARE Overseas Application (Network Patient Portal):
https://top.internationalsos.com/beneficiary
Host-Nation Feedback & Claims: https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Host-Nation-Patient-Experience
TRICARE Network Concerns/Compliments:
http://www.tricare-overseas.com/beneficiaries/resources/compliments-grievances-and-appeals
Grievance submission by phone Eurasia-Africa (Africa, Europe & the Middle East) +44-20-8762-8384 option #1 or option #4.
*NOTE: Remember to include contact information, including the beneficiary’s name, address and telephone number, the individual or institutional provider’s contact information, the beneficiary’s date of birth and a full description of the issue or concern including date and times of the event(s).
Other Helpful Resources & Information:
Patient Liaisons at San Bortolo:
https://mhs-europe.tricare.mil/Clinics/Vicenza-Army-Health-Clinic/Patient-Liaisons
Stars-&-Stripes Health & Medical Magazine:
https://epub.stripes.com/?issue=Vicenza-Medical-Guide_220923
Off-Post Dentist Look Up (United Concordia-Dental Insurance Overseas):
https://www.uccitdp.com/tp2opd/
Click Here for Patient Rights and Responsibilities: